Talk to a person at Soor LLC
Four routes, one phone number and a registered address. No ticket portal you need an account to open, and no chatbot standing between you and a reply.
In short
KanchanFlow is an RFQ-to-Order CRM operated by Soor LLC from 16192 Coastal Hwy, Lewes, DE 19958, USA. Sales, support, partner and press enquiries each have their own address, our phone number is +1-607-318-2126, and support runs on US business hours with off-hours cover.
Where to write
Sales
[email protected]Pricing questions, a seat-count quote, an add-on versus tier comparison, security review paperwork, or booking a working demo. Answered in one US business day.
Support
[email protected]Anything about a live workspace. Starter is 24-hour email, Professional is 8-hour priority email plus WhatsApp, Enterprise is 2-hour response with 4-hour P1 resolution, 24×7.
Partners
[email protected]Implementation partners, resellers, referral arrangements and integration vendors who want to build against our API or MCP server.
Press
[email protected]Media enquiries, analyst briefings and fact-checking. We will tell you plainly what is shipping and what is not — including where the answer is unflattering.
Privacy
[email protected]Data subject requests, DPA negotiation, sub-processor questions and deletion requests under CCPA or GDPR.
Security
[email protected]Vulnerability reports and SOC 2 Type II report requests. Disclosure is acknowledged within two US business days.
Send a message
Tell us which of the four routes it belongs to and we will get it to the right desk.
The details
Phone, address and hours
- Phone
- +1-607-318-2126
- US business hours, Eastern time
- Registered address
- 16192 Coastal Hwy, Lewes, DE 19958, USA
- Soor LLC, Delaware, USA
- Support hours
- US business hours (EST) first
- India off-hours cover, secondary
- General response
- 1 US business day
- Support responses follow your tier SLA
| Tier | Support channel | Response target |
|---|---|---|
| Starter | 24 hours | |
| Professional | Priority email + WhatsApp | 8 hours |
| Enterprise | Dedicated CSM, 24×7 | 2-hour response, 4-hour P1 resolution |
Faster answers
Some questions already have a page
- Pricing, ceilings and the trial terms — the pricing page has every number
- What is genuinely shipping — the feature truth audit on what's shipping
- Sub-processors, residency and the SOC 2 report route — the Trust Center
- Whether we are a fit for your shop — the anti-position statement on /about
- How AI usage is metered — the credit weights on /ai-credits
Best first contact
If you are evaluating, book the 30-minute working session instead of emailing questions back and forth. Bring one real RFQ and we will build the quote live, then tell you plainly whether your shop is a fit.
Book a working sessionContact questions
US business hours (EST) first, India off-hours secondary. US business hours on Eastern time are the primary window, with off-hours cover so an overnight ticket is not sitting untouched at 9am. Enterprise carries a 24×7 SLA with a 2-hour response and 4-hour P1 resolution target.
Related
About Soor LLC
Who we are, where we are registered and what we will not build.
Read moreTrust Center
Compliance, sub-processors, security and residency.
Read moreBook a demo
Thirty minutes, your RFQ, a live quote draft.
Read morePricing
Tiers, ceilings and trial terms.
Read morePartner program
Implementation partners, resellers and referrals.
Read moreTerms of service
The contract as published, before any negotiation.
Read moreSee a live quote draft built from a real RFQ
Fourteen days, no credit card, sample data pre-loaded. If it does not fit your shop, we will tell you in the first call.
- Delaware LLC
- SOC 2 Type II
- USA Data Centers (AWS)