Every row of the tier matrix, published
Nine groups, sixty-odd rows, no asterisks. This is the same table our developers build against — if a row here and the product ever disagree, the row is a bug we fix.
In short
KanchanFlow, the RFQ-to-Order CRM for job shops, gates its three tiers by capability rather than by seat count. This page publishes the complete feature matrix for Starter, Professional and Enterprise, including the three things never gated on any tier: RFQ line items, quote revision history and the India compliance suite.
How we decided what to gate
Most CRM pricing is built to force seat count. Add a tenth user and something you were already using stops working. We took the opposite approach, and it is worth being explicit about the rule, because a rule you can read is a rule you can hold us to.
Gates follow capability, not headcount. A gate exists where a feature costs us materially more to run, or where it only makes sense at a certain operating complexity. A dealer portal with a five-level hierarchy is genuinely a different product surface from a flat customer list. Quantity breaks and structured BOM matter to a shop quoting production, not to a shop quoting one-off repair work. Those are honest gates.
We never gate what you already paid for. Your quote revisions, your RFQ line items and your legally required India compliance fields are not features we can withhold — they are your records and your obligations. So they are unlimited and included on every tier, including the cheapest one, permanently.
Ceilings are published, warned and blocked, never billed silently. Every number in the matrix below is a real enforced limit. You get an in-app warning at 80% of it and a hard block at 100%. Nothing rolls into an overage you did not choose, and most ceilings have a single-dimension add-on so one extra WhatsApp number does not cost you a whole tier.
Enterprise is not "Professional but bigger". It exists for multi-entity groups, compliance-driven suppliers and shops that need SSO, custom data residency or an on-premise option. A hundred-person shop with none of those needs should stay on Professional, and we will tell you so on the call.
Starter
$39/user/mo
$32/user/mo billed annually (17% off)
3 user minimum · up to 10 users
Professional
$49/user/mo
$41/user/mo billed annually (17% off)
3 user minimum · up to 100 users
Enterprise
$99/user/mo
$82/user/mo billed annually (17% off) · plus $2,000/mo platform fee
5 user minimum · unlimited seats
Showing United States (USD). USD is the contract currency.
The matrix
All nine groups
Seats & limits
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| Users | 3–10 | 3–100 | 5+ unlimited |
| Contacts + accounts | 5,000 | Unlimited | Unlimited |
| Storage | 10 GB | 100 GB | 500 GB+ |
| RFQ line items per RFQ | Unlimited | Unlimited | Unlimited |
| Revision history retention | Unlimited | Unlimited | Unlimited |
RFQ & quoting
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| Quote diff view | Basic visual | Full + alerts | Full + custom |
| CPQ cost buildup | 2-column basic | 4-column + margin guardrails | 4-column + custom |
| Quantity breaks | — | Yes | Yes |
| Structured BOM | — | Yes | Yes |
| Alternate variants | — | Yes | Yes |
| Approval engine | — | Full rules | Full rules + custom workflows |
| PO OCR (via credits) | — | Yes | Yes |
| Sample lifecycle | 5-stage | 9-stage | 9-stage + custom |
Customers, dealers & territory
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| Customer 360 | Basic | + plants + stakeholder map | + multi-entity roll-up |
| Dealer count | 25 basic records | Unlimited | Unlimited |
| Dealer hierarchy | — | 5-level | 5-level + custom |
| Dealer portal | — | Yes | Yes |
| Territory | Flat list | 7-level hierarchy | 7-level + custom |
| Production milestone | Manual | ERP webhook | Multi-plant |
| Delivery risk alerts | — | Yes | Yes |
| Freight helpers | — | Yes | Yes |
Channels & connectors
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| Accounting connectors | 1 selectable | All 3 (Tally + Zoho Books + QuickBooks) | All 3 + custom ERP |
| Lead sources | 1 selectable | Unlimited | Unlimited + custom |
| WhatsApp WABA numbers | 1 (+2 add-on) | 3 (+7 add-on) | Unlimited |
| WhatsApp messages included / month | 500 | 5,000 | 25,000 |
| WhatsApp overage | Meta cost + 20% | Meta cost + 15% | Meta cost + 10% |
Compliance
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| India GST + IRN + 43B(h) tracker | Yes | Yes | Yes + advanced exposure calculator |
| Immutable audit log | — | Yes | Yes + compliance dashboard |
| ITAR + PPAP + USMCA + Buy America | — | — | Yes |
| SOC 2 Type II report | — | — | Yes |
| DPA + custom MSA | Standard | Standard | Custom |
| Custom data residency | — | — | Yes |
AI
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| AI credits per paid user per month | 100 | 500 | Committed pool + fair use |
| AI agents available | 2 basic (RFQ + Follow-Up) | 9 full | 9 + custom prompts |
| Vector search | — | Yes (via credits) | Yes (via credits) |
Dashboards & templates
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| Revenue Leakage Dashboard | 3-metric | 6-metric full | 6-metric + custom |
| Owner Command Centre | Simplified | 6-panel full | 6-panel + custom |
| Role-specific home screens | 2 (Owner + Salesperson) | 8 all roles | 8 + custom RBAC |
| Manufacturing templates | 5 verticals | 12 verticals | 12 + custom |
Platform
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| REST API | — | 1,000 calls/day | 10,000 calls/day |
| Webhooks | — (+5 add-on) | 10 endpoints (+20 add-on) | Unlimited |
| MCP server access | — | Yes | Yes + custom prompts |
| SSO | — | — | Yes |
| Multi-entity + multi-plant | — | — | Yes |
| Data warehouse export | — | — | Yes |
| On-premise option | — | — | Contact Sales |
Service
| Capability | Starter | Professional | Enterprise |
|---|---|---|---|
| Onboarding | Self-serve + docs + video | 2 × 60-min calls | Dedicated CSM, weekly |
| Support SLA | 24-hour email | 8-hour priority email + WhatsApp | 2-hour response / 4-hour P1, 24×7 |
| Quarterly business review | — | — | Yes |
| Custom training | — | — | 5 on-site days or 40 virtual hours |
Permanently ungated
Three rows that will never change
- RFQ line items — unlimited on Starter, Professional and Enterprise. A 400-line RFQ is priced the same as a 4-line one
- Quote revision history — unlimited retention on every tier, with the diff view available from Rev 0 forward
- India GST, e-Invoice IRN and 43B(h) — included on every tier and never sold as an add-on, because compliance is an obligation and not a premium
Changing any of these three requires founder sign-off in writing, and we would publish the change in the changelog before it took effect. That is the whole commitment — no more than that, and no less.
Still deciding
How most shops choose
Pick Starter if
- Three to ten people touch the quote
- One WhatsApp number covers your customers
- You want one accounting connector, not three
- A two-column cost buildup matches how you already estimate
Pick Professional if
- You have estimators separate from inside sales
- You quote quantity breaks and alternates
- You run dealers, reps or a distributor channel
- You want the API, the MCP server and all nine AI agents
Pick Enterprise if
- You run multiple legal entities or plants
- SSO is mandated by your IT policy
- You handle ITAR, PPAP, USMCA or Buy America work
- You need custom data residency or an on-premise option
Questions about the gates
Because a 3-person shop quoting one-off work rarely prices 10/50/250 in the same document, and charging them for a grid they will not open is how software gets resented. The moment you are quoting production quantities you are almost always past three people anyway.
Related
Pricing
Tier cards, the 14-day trial and the ceiling policy.
Read moreAdd-on catalog
Extend a single ceiling without changing tier.
Read moreAI credits explained
Credit weights per operation and two worked monthly examples.
Read moreWhatsApp billing
Included volumes and the pass-through markup by tier.
Read moreProduct tour
What the nine RFQ-to-Order stages actually do.
Read moreWhat's shipping
Status badge and code evidence for every advertised feature.
Read moreSee a live quote draft built from a real RFQ
Fourteen days, no credit card, sample data pre-loaded. If it does not fit your shop, we will tell you in the first call.
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