Terms of service

1. Who you are contracting with

KanchanFlow is operated by Soor LLC, a limited liability company registered in Delaware, USA, with its address at 16192 Coastal Hwy, Lewes, DE 19958, USA. Where these terms say "we", "us" or "KanchanFlow", they mean Soor LLC. Where they say "you", they mean the business that subscribes, and the person accepting these terms confirms they are authorised to bind that business.

2. The subscription

The service is sold per user per month across three tiers. Starter and Professional carry a 3-user minimum; Enterprise carries a 5-user minimum plus a monthly platform fee. Annual subscriptions are billed once a year in advance at the discounted rate. Monthly subscriptions renew each month until cancelled. Published prices are on our pricing page, and we will give at least 30 days' notice by email before a price change takes effect at your next renewal.

The 14-day trial requires no payment card and converts to nothing automatically. If you do not subscribe, the workspace is closed and its data deleted 30 days after the trial ends.

3. Ceilings and metered usage

Each tier has published ceilings — seats, storage, AI credits, WhatsApp conversation volume, API calls. We warn you inside the product at 80% of a ceiling and block the metered action at 100%. We do not silently roll usage into an overage charge. The one metered pass-through is WhatsApp conversation cost, which is billed monthly in arrears at the platform markup published for your tier.

4. Your data

You own the data you put into KanchanFlow: your accounts, contacts, RFQs, drawings, quotes, revisions, orders and files. We process it to provide the service and for no other purpose. We do not sell it, rent it, or use it to train any machine-learning model, ours or a vendor's. You can export your records in CSV and JSON at any time while the subscription is active. Our processing commitments are set out in the data processing addendum, which forms part of these terms.

5. Acceptable use

You agree not to use the service to send unlawful or unsolicited bulk messages, to impersonate another business, to upload material you have no right to upload, to attempt to gain access to another customer's workspace, or to test, scan or load-test our systems without written permission. WhatsApp messaging must additionally comply with Meta's own policies, including opt-in and opt-out requirements. Accounts may not be shared between people; each human using the service needs a seat.

6. Availability and support

We target 99.9% monthly uptime and publish our security practice in the Trust Center. Support response targets vary by tier: 24 hours on Starter, 8 hours on Professional, and a 2-hour response with a 4-hour P1 resolution target on Enterprise. Planned maintenance is notified in advance where it is expected to interrupt service.

7. Suspension and termination

You may cancel at any time, effective at the end of your current billing period. Annual subscriptions are not refunded pro rata unless we have materially failed to provide the service. We may suspend an account for non-payment after written notice, or immediately for a serious breach of the acceptable use section. After termination we retain your data for 30 days so you can complete an export, then delete it; backups age out within a further 30 days.

8. Changes to the service and to these terms

The product changes; that is what a subscription buys. We will not remove a feature you are actively using without at least 60 days' notice and a documented alternative. Material changes to these terms are notified by email at least 30 days before they take effect, and continuing to use the service after that date accepts them.

9. Warranties and liability

We provide the service with reasonable skill and care, but not with a warranty that it will be uninterrupted or error-free. To the extent permitted by law, neither party is liable for indirect or consequential loss, including lost profits or lost business opportunity, and each party's total liability in any twelve-month period is limited to the fees you paid in that period. Nothing in these terms limits liability for fraud, wilful misconduct, or anything else that cannot lawfully be limited.

KanchanFlow is a customer-facing sales system. It is not an ERP, MRP, CAD, BOM or advanced CPQ system, it does not schedule production, and it does not verify that a price you quote is profitable or that a date you promise can be met. Those judgements remain yours.

10. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules, and the state and federal courts sitting in Delaware have exclusive jurisdiction. If any provision is found unenforceable, the rest stands.

11. Contact

Questions about these terms: [email protected]. Notices to Soor LLC, 16192 Coastal Hwy, Lewes, DE 19958, USA. Telephone +1-607-318-2126.